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Our Policies



Smoke Hole SceneryWe here at Smoke Hole Resort want you to know that we sincerely appreciate you choosing us for your vacation getaway. We especially hope that you not only have a memorable time, but we want to make sure you are safe and comfortable.

However, being in business for over 30 years, we have come across some unfortunate incidents that have guided us to create certain rules.

These rules are only for your safety and the safety of others enjoying Smoke Hole Resort.

If you have any complaints at all, please feel free to contact us at the registration desk, and we will do our very best to accommodate your situation.

The Smoke Hole Caverns and Log Cabins is an exclusive property where every guest reservation is both important and special to us.  The following rules, regulations and policies are enforced at each property. It is the responsibility of the registered guest to take all reasonable steps to see that members of his/her family or other occupants adhere to the rules, regulations and polices.

Rates
All rates are subject to a 12% tax and a cleaning fee ranging from $35-$150.
Rates are subject to change without notice.  Rates are slightly higher during holidays and peak seasons.

make reservationsReservations
Reservations are easily made online or via telephone.  We are happy to speak with our customers!!  Reservation Desk is open from 9am to 5pm in the winter months and to 7pm in the summer months.
Two Night minimums for non-holiday weekends.
Three Night minimums for holiday weekends.
Reservations made with less than 48 hours notice will not be accepted.

Number of Guests
Rental is limited to stated number in the party.  Unregistered guests are not permitted in the rental units or the property due to liability insurance reasons. Unreported guests will be asked to rent their own rental or vacate the property.
Cost for each person above the maximum occupancy is $50 per night or possible eviction without refund.

Note: Honeymoon Log Cabins do not accept children.  Please request one of our family units or a room at our log motel.

Age of Guest
Rentals are limited to adults of twenty-one (21) years of age or older.  If you rent a unit under false pretenses, you will be asked to leave the property.

Check in/out Process
Check-in: 4 PM
The lodging office is located at the Smoke Hole Caverns Gift Shop for all lodging check-ins.  We are open in the winter months till 5 pm and summer months till 8pm.  If you expect to be arriving after check in, no problem, please notify the main office by phone at 800-828-8478 and they will give you the rental number and directions and you can check in the following day at the gift shop.

Check-out: 11 AM
Failure to depart the cabin on schedule may delay cleaning services resulting in additional charges not to exceed $50.00.

Smoke Hole Resort Scenery Smoke Hole Resort Scenery Smoke Hole Resort Scenery

Key Return
Guest(s) is/are responsible for the return of the property key.  Guest(s) will be charged for the costs of re-keying or replacing of the lock.  Please leave key on the table/dresser upon checkout.

Pets
No pets are permitted on any of the lodging properties.
Pet/Guest Eviction without refund.
Cleaning fee $250.00.

Smoking
No smoking permitted in cabins! Smoking is not permitted inside any of our rental units per Grant County Health Department. Smoking is permitted outside only and a cleaning cost of $250.00 may be appliled for odor abatement and cleaning services for a guest that chooses not to abide by the policy.

Indemnification and Hold Harmless
Guest(s) shall be solely responsible for any property damage, accident or injury to any person or loss sustained by any person arising out of or in any way related to Guest(s) use of the premises.

Disruptive Behavior
Any loud or disruptive behavior, abuse of alcohol or drug usage,fireworks,  profanity or misconduct of any kind will not be tolerated and will result in vacating the property immediately without refund.  Occupancy and use of premises shall not disturb or offend neighboring guests or residents.  Quiet hour begins at 11:00 pm.

Alcoholic Beverages/Illegal Drugs
Consumption of alcoholic beverages in rental is limited to persons of legal age.  Illegal drug use strictly prohibited and will result in immediate eviction with no refund and reported to law enforcement.

Nature
Deer, Insects, flies, ladybugs, carpenter bees, wasps, ants, chiggers, etc may be encountered in the mountains.  There is no refund for the presence of typical mountain creatures.

Fishing at Smoke Hole Resort Wildlife at Smoke Hole Resort Wildlife at Smoke Hole Resort

Fishing
Trout Pond is for fishing with Smoke Hole Outfitter guides only and time schedules can be arranged for evening times.  No fishing license is required.

No fishing from the back porches of any cabins. Fishing is allowed in the North Fork River located near all rental units with a mandatory fishing license.  You can obtain a West Virginia fishing license from the lodging office at the Smoke Hole Caverns Gift Shop.

Wood Burning Fireplaces
The real wood burning fireplaces are seasonal and wood may be purchased from the the Gift Shop. No fire will be left unattended, and no other item (charcoal, accelerats, etc.) will be burned in wood burning fireplaces.  Guest(s) agrees to pay not less than $100, if any items other than wood are burned in fireplace.

Jacuzzis
Please drain all water from Jacuzzis after each use.

Candles
Use of wax votives/dishes are not acceptable in burning candles and not permitted in cabins.  Battery operated candles are available for purchase at the gift shop.

Swimming Pool
Two swimming pools are permitted for the use by only Smoke Hole’s registered guests and are not to be used by any other neighboring guests, friends, visitors, or family members whom are not registered with Smoke Hole Resort per insurance company.  Refusing to follow the rules will result in elimination of pool privileges during your visit at Smoke Hole Resort.

Fire-Pits
Fire Pits are located along the riverbanks and throughout the properties for your enjoyment.  No firepits shall be constructed on properties that don’t have them, and no outdoor fires of any kind shall be permitted outside of existing fire pits or at properties that do not have fire pits.  Charges may be applied to dismantle the fire pit.

Swimming at Smoke Hole Resort Smoke Hole Resort Scenery Campfire at Smoke Hole Resort

Furnishings/Furniture
All furnishings/furniture in the rentals need to remain in designated original layout upon checkout.  Guest (s) agrees to pay for cleaning services being delayed caused by rearranging the furniture.

Payment
Cash, Traveler's Check, Money Order, All major credit cards—No Personal Checks.

Reservations

At the time of a reservation request, a deposit will be required. The deposit will be 50% of the total cost of the reservation. The balance due for the entire reservation will be required at check-in. An Email confirmation will be sent to you once your reservations are complete.

Customer agrees that the credit card used at check-in is the card that shall be used for damage/cleaning/additional person and/or pet charges and that their signature on this form authorizes same.  Failing authorization, the card used for the reservation deposit shall be used, and their signature on this form authorizes the same. 

Cancellations
If your cancellation occurred 2 weeks on Honeymoon Cabins, 30 days on family units, or  48 hours on our log motel on your arrival date  we offer a refund of your deposit less $25.00 handling fee for each unit reserved. 

If your cancellation occurred within the above limits, you lose full amount of reservation.

If you do not show up for your reservation, you will not be issued a refund.

Departure

Damage to Property - Premises are to be left in clean, undamaged condition.  Additonal charges may be assessed to cover repairs or special cleaning.

Garbage Disposal - All garbage must be bagged in trash bags provided prior to departure.  Failure to properly bag and/or remove garbage from the cabin will result in assessment of additional charges. 

House Cleaning
House Keeping Services are provided to all the log cabins and log motel guests only. This consists of supplying fresh towels, remaking beds, removing trash and property inspection. If you are staying in one of our other rental units, you will not receive house keeping services.

Staff and Management  may enter the rental unit  for the purpose of inspection and verification of maximum occupancy at any time.
Smoke Hole Resort  |  8290 N Fork Hwy Cabins, WV 26855‎  |  304-257-4442  |  info@smokehole.com
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